Title: A STUDY OF PERCEPTUAL DIFFERENCES BETWEEN SUPERVISORS AND SUBORDINATES ON THE EFFECTIVENESS OF A PERFORMANCE FEEDBACK CONVERSATION
Author: Laina Molaski
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This phenomenological qualitative study researched the perceptual differences of subordinates, which existed in reaction to the individual supervisor’s feedback during a performance feedback conversation. The subordinates’ perceptions were based on the supervisors’ verbal communication. Interviews were conducted with approximately thirty participants identifying perceptual differences and formulating strategies to improve the communication during the process of individual…